Welcome to Propella AI LLC (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website propellaai.com, products, and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Use of Our Website and Services

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

You are responsible for ensuring that your use complies with all applicable laws and regulations.

You must not:

Attempt to gain unauthorized access to our systems or networks

Use our content or materials for commercial purposes without written permission

Upload or transmit viruses, spam, or malicious code

2. Accounts and Purchases

When you create an account or make a purchase, you agree to provide accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your account and password.

We reserve the right to refuse or cancel any order at any time for reasons including suspected fraud, unauthorized use, or product/service availability.

3. Payment and Refund Policy

All payments must be made in full at the time of purchase unless otherwise stated.

Refunds, if applicable, are handled according to our Refund Policy.

If you fail to pay for services rendered, we reserve the right to suspend or terminate access to your account or services.

4. Intellectual Property

All content on this website—including text, graphics, logos, videos, and software—is the property of Propella AI LLC or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, or modify any materials from our website without our express written consent.

5. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.”

We make no warranties, express or implied, regarding the operation of the website, accuracy of information, or suitability for a particular purpose.

6. Limitation of Liability

To the fullest extent permitted by law, Propella AI LLC and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or services.

Our total liability for any claim shall not exceed the amount you paid to us, if any, for the services in question.

7. Indemnification

You agree to indemnify and hold harmless Propella AI LLC, its officers, employees, and partners from any claims, damages, or expenses (including legal fees) arising from your use of our website or violation of these Terms.

8. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of these third-party sites.

9. Termination

We may suspend or terminate your access to our website or services at any time, without notice, if we believe you have violated these Terms or engaged in fraudulent activity.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.

11. Changes to These Terms

We may update or modify these Terms from time to time. Updates will be posted on this page with the “Last updated” date. Your continued use of our website signifies acceptance of the revised Terms.

12. SMS Messaging Program

By providing your phone number and opting in through our website, forms, booking pages, chat widget, or other communication channels, you agree to receive SMS/text messages from Propella AI LLC.

Our SMS messaging program may include transactional and promotional messages, including appointment reminders, appointment confirmations, follow-up messages, service updates, account notifications, marketing messages, special offers, and other information related to our services.

Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You can opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After replying STOP, you may receive a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

For help, reply HELP or contact us at [email protected]

13. Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your mobile carrier, network availability, device settings, or other factors outside of our control.

14. Age Restriction

You must be at least 18 years old to use our website, services, or SMS messaging program. By using our website or opting in to receive messages, you confirm that you are at least 18 years of age.

15. Message and Data Rates

Message and data rates may apply to SMS/text messages sent or received as part of our messaging program. Charges are determined by your mobile carrier and your wireless plan. Please contact your mobile carrier for details about your messaging or data rates.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: