1. Introduction

Welcome to Propella AI LLC (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website propellaai.com, use our services, or interact with us in any other way.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing information, or other details you provide when making a purchase or filling out a form.

Usage Data: Information about how you access and use our website, such as IP address, browser type, device information, and pages visited.

Cookies and Tracking: We use cookies, pixels, and similar tracking technologies to improve your experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our products and services

Process payments and complete transactions

Communicate with you about updates, offers, or support

Analyze usage to enhance site performance and marketing

Comply with legal obligations

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

Service Providers:

Third-party vendors who help us operate our business (e.g., payment processors, email marketing platforms).

Legal Compliance:

When required by law, or to protect our rights, property, or safety.

Business Transfers:

In case of a merger, acquisition, or sale of assets.

5. SMS/Text Message Communications

By submitting your phone number through our website, forms, booking pages, chat widget, or other contact methods, you may consent to receive text messages from Propella AI LLC related to your inquiry, appointment, account, or requested services.

Text messages may include appointment reminders, booking confirmations, service updates, follow-up messages, account notifications, marketing messages, promotional offers, and other communications related to our services.

Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us at [email protected]

6. No Sharing of SMS Consent

We do not sell, rent, or share your SMS opt-in consent, phone number, or text messaging consent data with third parties or affiliates for their own marketing or promotional purposes.

Your SMS consent is used only by Propella AI LLC and service providers who help us deliver communications, operate our systems, and provide our services. These service providers are only permitted to use the information as needed to perform services on our behalf.

7. Data Security

We take appropriate measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information

Opt out of marketing communications

Disable cookies in your browser settings

To exercise these rights, contact us at [email protected].

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: